SPF(supported)
DKIM(recommended)



This article covers the SPF and DKIM authentication processes for Marquis Documatix and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.


Marquis Documatix uses a set of 2 CNAME DKIM keys and a dedicated subdomain configuration setup.



TABLE OF CONTENTS




Setup a dedicated subdomain


In order for Marquis Documatix to send emails using your domain name, we will need to have a sub-domain

created, e.g., ‘email’ (email.yourdomain.com). IT and marketing will most likely coordinate with

each other to determine a sub-domain name. To set up a sub-domain, you will need to do the

following:



STEP 1: CREATE A CNAME FOR YOUR SUB-DOMAIN


The CNAME will brand your email “from” name, as well as all email links and images, while allowing

DocuMatix to report back about email deliverability and interaction. The CNAME will point your subdomain to the DocuMatix service. Create a CNAME for your external subdomain with the value of

documatix.com. Example below:


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STEP #2: CREATE AN INTERNAL A RECORD FOR YOUR SUB-DOMAIN


If your internal DNS does not resolve the sub-domain record from the external DNS, you will need to

create an internal A record pointing to 206.71.80.80. This will allow images and links to work on emails that

are sent to email addresses with your domain. Important: ensure that you do not have an A record for

your sub-domain on your external DNS. An external A record would conflict with the CNAME.



AFTER SUB-DOMAIN CREATION


Once these steps are completed you will need to determine a username for each account that you have.

This will be your new “From” email address. For example, a general marketing account may have

‘marketing’ as the username (marketing@email.yourdomain. com). You will pick the username you would

like to use, but we will create it for you. Please note: The above steps are required in order for Marquis to

deliver emails on your behalf





Configuring DKIM authentication for your Marquis Documatix emails


If your organization has DMARC turned on for your emails, DKIM adds a digital signature to the email header which

is used to verify the authenticity of the email. If you have DMARC turned on, let a Marquis Client setup team

member know that you want to use DKIM. If you choose to add DMARC later, contact DocuMatix support to add

DKIM.


You will need to create two new sub-domains with the CNAME below:


key1._domainkey.email.yourdomain.com CNAME key1.documatix.com.

key2._domainkey.email.yourdomain.com CNAME key2.documatix.com.



In case you need more assistance in setting this up, you can contact Marquis Documatix customer support directly at dsupport@gomarquis.com






Add a Marquis Documatix key in Enforce


1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.


    a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key. 

    b. Enter the selector name, CNAME target value, associate the key with Marquis Documatix and then click Add.


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You can find more detailed information on how to add a DKIM key in Valimail Enforce here.







Configuring SPF authentication for your Marquis Documatix emails


Once you establish that Marquis Documatix is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.


1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:


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3. Choose Marquis Documatix from the list of configurable senders and then click Enable:


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We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.




As you develop emails within DocuMatix, you can send tests to yourself. There may also be times

when you use DocuMatix for internal emails to be sent to your staff. In both cases, whitelisting will

ensure that the emails go through seamlessly. To help with email delivery inside your company it

is highly recommended that you Whitelist the DocuMatix IP Address Ranges and/or the below

DocuMatix Email Servers.


You need to make sure that you have the Marquis Documatix SPF IP range added in your SPF record.


Marquis Documatix SPF IP range - 206.71.80.64/27



By adding Marquis Documatix in your Enabled Senders list in Valimail, you would ensure the above whitelisting requirement is met.



The whitelisting procedure will vary, depending on your email service. Just provide this information to

your IT department and they will be able to accomplish this quite easily. In addition, it is recommended

that you whitelist your new “From” email address. Example: marketing@email.yourdomain.com






As always, if you have any questions, please don't hesitate to submit a ticket.