The following changes will go into effect on May 7th 2024
This article is not applicable to Valigov customers
TABLE OF CONTENTS
Accessing the messenger window
The messenger will be available directly in the Valimail app:
- Navigate to app.valimail.com
- Login to your account
- Click on the messenger icon in the lower right corner
Valimail AI Chat
The Valimail AI is here to help with all inquiries directly from the messenger:
- Open the messenger window
- Click on "Ask a question"
Logging a ticket
- From the messenger window click on "Ask a question"
- After the AI reply, you can click on "Get More Help" to open a support ticket
- Click on "Create Ticket"
- Fill out the ticket creation form
You will receive ticket replies directly in the messenger or via email