The following changes will go into effect on May 7th 2024


This article is not applicable to Valigov customers


TABLE OF CONTENTS


Accessing the messenger window

The messenger will be available directly in the Valimail app:

  1. Navigate to app.valimail.com
  2. Login to your account
  3. Click on the messenger icon in the lower right corner


Valimail AI Chat

The Valimail AI is here to help with all inquiries directly from the messenger:

  1. Open the messenger window
  2. Click on "Ask a question"


Logging a ticket

  1. From the messenger window click on "Ask a question"
  2. After the AI reply, you can click on "Get More Help" to open a support ticket
  3. Click on "Create Ticket"
  4. Fill out the ticket creation form

You will receive ticket replies directly in the messenger or via email